Returns and Refunds
A return can be started at any point in the 30 days following delivery. What follows describes eligibility, the process and the timescales.
Condition we can accept
For a full refund the product must be unused and back in its original packaging with all its parts. We check this on arrival before releasing the refund.
How to start a return
Message sales@pertuttistyle.shop with your order details. We reply inside one business day with a return authorisation and the correct address. Unauthorised returns are hard for us to trace.
Who pays the return postage
We ask customers to cover return postage on change-of-mind returns; we cover it whenever the reason for the return is something we got wrong.
When the refund arrives
The refund is released within 3–5 business days of the item arriving back and passing inspection, to the original payment method. Original shipping is refundable only on our errors.
What we cannot take back
Exclusions are limited to used items, missing packaging and late requests past 30 days. We do not stock personalised or made-to-order products.
Faulty or damaged on arrival
Breakage in transit and genuine defects are covered separately. Email sales@pertuttistyle.shop with photographs and we settle it — replacement or refund, postage on us.
Exchanges
We do not swap items directly. A refund plus a new order is faster for you and clearer for both of us to track.
Damaged or incorrect items
If an item arrives broken or is not what the order said, photograph it and email sales@pertuttistyle.shop within the 30-day window. We cover the return postage and replace or refund the item, whichever you prefer.